Service Terms

Updated: 20/04/2018

This page (together with our Cookies Policy) sets out the terms and conditions ("Platform Terms") on which we, Cibo App Ltd ("we" or "Cibo App"), provide our services through our website and any Cibo App mobile application through which you access our website or services (together, "Website"). Please read these Platform Terms carefully before ordering any products through, our platform, as your purchase of any products offered on any of Cibo App websites or mobile applications is subject to these Terms. By ordering products via any of Cibo App’s platforms (whether now or in the future), you agree to be bound by these Terms. Use of the any of our Websites is also subject to these Terms.
We reserve the right to change these Terms from time to time by changing them on this page. We advise you to print a copy of these Terms for future reference. These Terms are only in the English language.
Use of your personal information submitted via the Website is governed by our Privacy Policy and Cookies Policy.
For the avoidance of doubt, please note that references to "Website & Mobile Applications" in these Terms include any current or future version of our websites and any Cibo App mobile applications through which you access our services, in each case whether accessed through any current or future platform or device (including without limitation any mobile website, mobile application, affiliate website or related website for accessing our website or services that may be developed from time to time).
By accessing any part of the Website, you indicate that you accept these Terms. If you do not accept these Terms, you should leave the platform immediately, and you will not be able to order or purchase any products through the Cibo platform.
1.1.    Company details: Cibo App is a company registered in England and Wales with registered company number 09548892, whose registered office is at Unit 6 Queens Yard, White Post Lane, London, England, E9 5EN.
1.2.    VAT number: Our VAT number is GB262 2531 28.
1.3.    Service: We provide all in restaurant management platform restaurant, enabling them to receive orders ("Orders") for their products ("Products") in the restaurant or online to delivery or takeaway restaurants ("Restaurants") displayed on the Restaurant Website or mobile application (the "Service").

Unless anything else has been agreed upon the purchaser upholds all expenses for transportation in connection with the installation. The purchaser also covers all expenses for the accommodation of CIBO`s installer in connection with the installation. Accommodation and transport are invoiced in accordance with state rates. Furthermore, the purchaser covers all expenses regarding transportation of equipment from CIBO´s office in Copenhagen to the agreed place of delivery and installation.

Standard start of Installation is 2-3 weeks from the signing of order confirmation. A period of installation will be agreed upon during the first project meeting.

If CIBO does not deliver within the agreed deadline the purchaser has the right to demand in writing that CIBO deliver the goods and services within a reasonable term (minimum 14 days) and thereby give notice that purchaser wishes to annul the agreement as pertains to the delayed part of the delivery if this does not take place within the agreed upon term.

Aside from the abovementioned possibility of annulment purchaser cannot make any claims of breach of contract towards CIBO due to the delay. CIBO is thus not liable regarding any loss of business, profit directly or indirectly as a consequence of the delay.


All prices are exclusive VAT and delivery.

Payment requirements are 100% by buying online from our website or for customizable products payment requirements are 50% by the signing of the contract and the remaining amount 7 days after the installation date if no other agreement has been made. From the due date interest of overdue payment is calculated with 1,5% per day that has commenced. In case of an installation for more than one site, the invoicing will take place progressively with the individual installations. All customers are subjected to a credit rating and CIBO reserves the right to annul any contract before the start of installation if the credit rating warrant it.

Service agreements are paid in advance of the covered period of 3 months.
The Installed hardware and software remains the property of CIBO until full and final payment is received, thereafter these are owned by purchaser exclusively.

CIBO extends a warranty of 12 months on hardware that is manufactured by CIBO. Warranty repairs are performed according to the following procedure: The equipment is sent to CIBO or whichever place of service that CIBO refers it to. In cases where non-dedicated EDB power referring to point 8.2 in this agreement has been installed CIBO reserves the right to reject warranty repairs caused by sudden oscillatory disruptions in the power supply.

Warranty for other hardware is provided in accordance with the warranty extended by the producer of the hardware in question. In other respects, we refer to English law regarding ordinary warranty conditions and product liability.

Work that is hourly paid is not included in this agreement and will be invoiced according to CIBO´s current price list.  Hourly paid work must be approved either by signature on the work order, fax or mail from an employee who is entitled to sign on behalf of the firm.

Any misuse or unauthorized use of the Cibo system is the sole responsibility of the customer. Persons or technicians working for the customer are likewise the responsibility of the customer.

CIBO claims no responsibility for the consequences of any interruptions of work in connection with the use of the Cibo system. Furthermore, CIBO can never be held accountable for any loss of business, data, lost earnings or any other indirect loss.

At the start of our cooperation, CIBO cannot be held responsible for any existing technical issues in relation to the Cibo system and agreements with third-party suppliers and possible flaws in their services. CIBO is not responsible for any injuries caused by the delivered equipment on the real estate, movable property, or products intended for commercial use. The mentioned limitations in CIBO´s responsibility do not apply if CIBO has exhibited gross negligence. If the third party make any claim against either CIBO or purchaser regarding liability in connection with the foregoing, the party must immediately inform the other of such claim. CIBO and purchaser are mutually obligated to let themselves be summoned to the court or arbitral tribunal which examines such claims against any of them.

Purchaser shall indemnify and hold CIBO harmless to the extent that CIBO incurs liability towards any third party in respect of any damage for which CIBO under the aforementioned is not liable towards the purchaser. CIBO has taken out a business and product liability insurance.

The Installation requires the presence of at least one employee with adequate knowledge of purchaser’s internal network and cabling. Any delay that may occur as a consequence of the lack of such a contact person, inadequate network or inadequate access to necessary areas of purchaser’s premises do not fall under the responsibility of CIBO and the extra hours this may cause CIBO to spend on the installation will be invoiced separately according to the general price list.

It falls on the purchaser to obtain insurance and ensure the necessary IT infrastructure and security:
1. Network cabling of minimum CAT5 standard for all points of installation carried out by authorized electricians.
2. Dedicated computer power for all points of the installation.
3. Other necessary equipment and software such as switches and antivirus programs when this is not included in CIBO´s quotation. If the purchaser has not installed an antivirus program by the date of the installation CIBO will install our recommended solutions to ensure the security of the installation and purchaser will be invoiced according to the standard price list.

If a maintenance agreement has been made or an agreement for remote backup or purchaser is being installed with a credit card interface an ADSL or VPN line is required according to the specifications of CIBO.

It is the responsibility of the purchaser to make their staff members available for training without interruptions at the agreed upon time and place of training without any interruptions. CIBO is not responsible for any lack of knowledge regarding the system if the employees have not been available for training at the agreed time.

Inquiries to the Cibo support department that are a consequence of lack of training will be invoiced according to standard price list regardless of the existence of maintenance agreement.

11.1.    General: Customer care is extremely important to our partner distributors and us. Our partner distributors will, therefore, try to assist you where possible if you have any problems with your Order. You can contact our partner restaurant by clicking or selecting the "Support?", "Help" or similar button or by calling the telephone number shown on the Website and mobile application.
11.2.    You can also contact our support team by phone
DK: +4578750001
UK: +448081697040
12.    CONTACT
12.1.    All comments, queries, and requests relating to our use of your information are welcomed and should be addressed to Cib o App Ltd at Unit 6 Queens Yard, White Post Lane, London, England, E9 5EN, or 
DK: +4578750001
UK: +448081697040